Important Please note:
You can purchase SSL certificates for more than one year, but you must renew your certificate every year and raise a support ticket with the renewed certificate. This is an industry standard rule changed on 1st September 2020.
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We ask that you send us the renewed certificate 2 weeks before it is due to expire as this will give the team enough time to process your request. Your certificate will likely be renewed within 1 working week, however we cannot guarantee this.
SSL renewals without a rush fee* are charged at £75 + VAT / USD $100 / €90 / AUD $145 / CAD $129. If you forget to renew your certificate then we may be able to rush* through the renewal, however the costs for this vary.
- Please log into your providers site (for example, 123 Reg, Go Daddy, DigiCert, etc). If you're unsure of how to do this with your given provider, then please go to their help pages for instructions.
- Go to your account
- Find the SSL in question and there should be a renewal option.
- Renew the certificate & download a copy
- Please submit a Professional Services SSL Renewal Ticket, attach the certificate / zip file and confirm the storefront URL. If you have a wildcard SSL, please give us the primary domain.
- SSL Certificate Renewals are applied to your site and will be made live with our scheduled deployments (approximately every 2 weeks). The Support Team should tell you when the next deployment is and they will follow up with you after the deployment to confirm.
If your certificate is close to expiry or has expired and you would like us to rush* it through then we may be able to do so. To renew an SSL certificate in less than:
- 5 working days we charge £150 + VAT / USD $200 / €180 / AUD $290 / CAD $258
- 2 working days we charge £375+VAT/ USD $500 / €450 / AUD $730 / CAD $644
*Rush fees are charged as your renewal will be prioritised above all other tasks. We cannot guarantee a rush fee, but we will do our best to accommodate you.
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