Infigo Academy

There are 8 form types for you to choose from. Please read through the following and select the appropriate ticket type and fill in the form with as much detail as possible.The more information that you can provide, the faster our skilled agents can answer your requests.

  • 1. Query is for a question about how to use the Infigo solution (please submit ONE question per ticket) and please check Academy help content before contacting support
  • 2. Bindings and SSL certificates is for new storefront URLs and their security certificates, including renewals
  • 3. Setup Single Sign On is to be used for new instances of SSO. You must provide all informtaion in the form
  • 4. Professional Services is paid support. This could be CSS, a custom site skin, product build, consultation etc.
  • 5. Development Request will raise a ticket for chargeable custom development
  • 6. Bug tickets should be submitted when the solution doesn’t behave as you expect it to (a break which requires a fix).
  • 7. New Module Enquiry will raise a request for upgrading your account or purchasing additional modules
  • 8. Feature Request ONLY USE FOR A SUGGESTED IMPROVEMENT for our Research and Development Team. This is not a custom development request (5). If the development is important to you, please raise a Devlopment Request and a quote will be provided to you.

Please use www.loom.com to share recordings - please avoid large mp4 attachments.

Response Times: Most requests will recieve a response within 8 working hours. A critial or high bug will recieve a response within 1 hour. You can call the support team on +44(0)330 460 0071 with your ticket number after submitting a support ticket.

Submit a request

A concise summary of your support request

Please provide THE FULL URL e.g. https://www.infigostorefront.com. Please don't write "ALL" - this make the ticket harder to answer.

We offer many professional services so please select from the drop down list the one you are after.

If you're referencing a specific product please give us the Product ID or copy and paste the URL here.

Please enter the details of your request. If it relates to specific products / orders / users please list these.

A list of the limitations you face with current functionality and reasons as to why this is a problem. Please include real-life examples of the impact on the business, production, operations, users, etc.

Do you also require, as part of the Site Build to also build some or all of your products?

Have you already had design files made up? If so, please upload them as part of the ticket

Please give us an insight into your budget for this request. It will help us find an appropriate solution.

Letting us know how urgent this request is to your business will help us to prioritise work. This could lead to a rush charge if you need it to be expedited.

Add file or drop files here