How to create a new Email Account

Infigo Academy: Email accounts and message templates


This article will explain the information you will need to provide us in order to set up a new email account on your system. This can be completed on the Platform Level so that the email is available across all storefronts, or configured at the storefront level if you wish for it to be available for an individual storefront.

Email accounts are found in Configuration > Email Accounts

Below is what we require from you to set up a new email account:


- Email Address (From)
Where the emails you receive will be registered as being received from
(Where the email will be sent from)
- Email Display Name
Friendly name that will display in the list of email accounts in use
- Mail Server Host Name/IP Address
Mail server hostname or IP address
- Port 
Port numbers, 587, 465 or 25 are supported
- Authentication Username
Where the account is created (the email provider) - the username credentials for this
- Authentication Password
Where the account is created (the email provider) - the password credentials for this
Tick box to indicate if an SSL will be used or not
If you have an SSL we recommend this is ticked on

All this information can be obtained from your chosen email provider
If you need any help with this we recommend you reach out to your email provider or raise a support ticket for any other questions you may have
Example of the form completed

You can also send a test email from the email account you have just set up
Click 'Edit' on the email account > Type in an email address in 'Send to email' > click 'Send'
This will confirm the email account has been set up correctly 



Please open a new support request with this information and we will set this up for you. 

Have more questions? Submit a request


Please sign in to leave a comment.