Q: Can I add two external IDs to a single customer in a single Storefront for use with the PrintIQ integration?
A: No. The system supports only a one-to-one relationship. One customer to one linked External ID on a single storefront.
Q: I'm getting this error when placing a order: Unable to accept a quote that has unpriced lines
The Full MIS failed message:
Connect Failed
Connect Create Order call failed for plugin Mis.PrintIQ. Connect PrintIQ: This job was not sent. QuoteNo: Qxxxxxx was not marked as accepted. Accept Quote API Call was not successful for QuoteNo - Qxxxxxx. The Error Message - Unable to accept a quote that has unpriced lines
A: This error normally means part of the quote failed to price, so it can't be accepted. Print IQ usually asks customers to ensure the product's price within PIQ before adding to Infigo, this usually stops the error occurring.
Q: Can Pack Quantities be sent from PIQ with the Product Sync?
A: At the moment, only Stock items can have additional mapping added where you’re able to set the packing quantity.
For the other product types, you will need to manually update the pack QTY in the product variant after the sync has happened.
To do this, you'll need to know (or confirm with PIQ) the property path for that field on the syncstockproducts event.
You may also need to check to see if the Pack Quantity field is available in ~/Admin/ReferenceFields.aspx within PIQ. If you're unsure of the field path or can’t locate it, it might be worth reaching out to the PIQ team directly for assistance with identifying the correct path.
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