Connect: Label Traxx

Who are Label Traxx?

With over 30 years experience and over 500 worldwide customers Label Traxx is one of the leading MIS/ERP solutions for the labels & flexible packaging markets. They have built their own sophisticated MIS and we have built a plugin that integrates with it.

You can find out more about the company and their software here

Overview of our integration

The purpose of this integration is to push orders into the Label Traxx MIS and receive shipped status updates back.

Our Infigo platform offers the ability to provide a fully branded and customisable website experience, combining this with its powerful and flexible editors and the ability for customers to make transactions and take payment upfront for all orders that are placed. 

Orders will be then placed as tickets within LabelTraxx for the Infigo Customer which is linked to a LabelTraxx customer. If the Infigo customer placing the order does not have a pre-defined mapping to a Label Traxx customer, a fallback customer code can be specified and used instead.

When a new customer registers on the Infigo storefront this will automatically trigger a Label Traxx customer to be created and automatically mapped to the new infigo customer.

Status updates for shipping are captured automatically via the API.

Key Integration Features

• Our integration uses a base template customer in LabelTraxx that template products will be assigned to
• You can then map these Label Traxx template products to your Infigo products or attribute combinations
• Infigo Customers are mapped to LabelTraxx users
  • If an order is placed by an unmapped customer, a generic fallback customer code will be sent instead.
• When a new customer registers in Infigo a new customer will be created automatically in Label Traxx and a mapping will be created between the two systems for that customer.
• Orders placed in Infigo will create custom tickets in LabelTraxx
  • We will split the Infigo orders optionally in multiple tickets based via split strategies. Currently we support:
    • No splitting
    • Split by SKU
  • We will create a copy of the template product for the current LabelTraxx user as a one off for the ticket - that copied template product will then be marked as inactive once the order has been shipped.
  • For line items with an artwork (Static PDF, MultiPart, Infigo, MegaEdit) - the artwork file is made available to the custom ticket item
• Status updates from LabelTraxx to Infigo
  • when the order is being completed, we will mark the cloned LabelTraxx products as inactive
  • we will carry over the tracking code from LabelTraxx to the Infigo order

Template Customer and Template Products

In order to provide products from Label Traxx to map to products in Infigo (or attribute combinations for flexible selections), the concept of template customer and products has been introduced.

There is nothing specific about those other than convetion to create a new customer in Label Traxx to be classified as a template, holding all the products other can order.

Products owned by that user will then be able to be mapped to Infigo products.

Customers

Customers are created in LabelTraxx automatically during registration. or mapped via the external id for the Infigo customer. Mapping can be adjusted manually in admin at any time.

To create customers correctly in LabelTraxx during registration, the following fields are necessary (captured during registration):

• First Name
• Last Name
• Email
• Address
  • State / County
  • Country
  • Zip Code
  • Town
  • Address Line 1

In addition, we also need the Customer Service Number and Sales Representative Number which are both configured in the Connect Plugin directly (same value for the entire storefront).

Custom Ticket Creation

When an order is placed in Infigo, the plugin will check the selected split strategory (plugin configuration).

NOTE: only mapped products will be taken into account.

Currently it does either send the whole order or split by SKU. Meaning it will create individual tickets for each set of products with the same SKU.

For each ticket we will send:

Name	LabelTraxx API property	Description
Label Traxx Customer Identifier	customerNumber	The external id for the current Infigo customer
Dispatch Date	shipByDate	Matching Infigo's calculated dispatch by date for the Infigo order
Purchase Order Number	customerPONumber	The PO number captured during checkout.
Label Traxx Contact Identifier	customerContactId	The first contact of the customer in Label Traxx will automatically be used as the contact
Shipping address	shipAddress1 shipAddress2 shipCity shipCountry shipState shipZip	Shipping address captured in Infigo
Billing address	billAddress1 billAddress2 billCity billCountry billState billZip	Billing address captured in Infigo
Priority / Grouping	priority	Configuration option in the plugin for the entire storefront
Line Items	items
-> Product Number	productNumber	Label Traxx product number (of the clone created from the original template product.
-> Product Price	productPrice	The unit price for the product charged for in Infigo
-> Product Quantity	productQuantity	The quantity selected in Infigo for that product
-> Product Type	productType	Type of the LabelTraxx Product
-> Product Weight	productLineWeight	Weight of the cloned LabelTraxx Product
-> Product Description	productDescription	Label Traxx Product description of the cloned product

This supports all type of Infigo products and it will create a ticket item for each.

If the Infigo product type has an art file (Static PDF, MultiPart, MegaEdit, Infigo) - it will also provide a link to that artwork to Label Traxx with the following info:

• Art Work URL: to download the full asset
• File Name: combination of the (LabelTraxx) ticket item id and the (Infigo) job id
• The ticket item and the ticket id to link to

We currently do not place orders for Label Traxx stock products specifically. Mapped Stock Products in Infigo are pushed to LT as part of the custom ticket without an artwork provided.

Status Updates

The Integration will check for status updates of the types

• Shipped
• Ship Complete

and if it sees those, will mark the order line items which are identified by the ticket items in the request as shipped. If all items in an order are marked as shipped, the order will be marked too and closed.

Tracking information is currently not captured.