Catfish Sync FAQs

Not only are we able to output your artwork to an FTP or API location, but we have developed our own windows-based program we call Catfish Sync that allows you to download your print-ready PDFs, as well as your job tickets, invoices, packing slips, and XML outputs.

How does it work?

Catfish Sync is installed on a local windows-based machine in your network, or wherever you wish to download the files to, and it periodically downloads all of your file outputs to a local folder which you can designate. 

You can run it either through the console mode which is a .exe file, or you can configure the Windows service it installs to run however often you need it to.

How often does it download files?

By default, Catfish Sync polls our servers for outputs every 30s. This can be configured, however 30s is the most frequent it can download as having it download any more rapidly will cause negative effects on the platform it is downloading from. 

Can I name my files?

To an extent, yes. The artwork output files themselves can have their naming structure changed, however the job tickets, packing slips, invoices, and XML outputs all used fixed naming templates.

Your output files will have to have a prefix of "JobType_OrderID_JobID_" in order to work with Catfish Sync, but after that the filename is up to you.

Where can I install it?

Any Windows-based machine powerful enough to run Windows 7 will be strong enough to run Catfish Sync, and it's a fairly lightweight application so you could even run it from your workstation.

How do I install it?

The first installation will be carried out with help from an Infigo employee as Infigo are required to provide some information for the installation which we do not publicly broadcast. This installation session will come pared with a training session on how to configure it, and after this session you will be able to install it yourself, and refer to the documentation if you get stuck.

Can I send different outputs to different sub-folders?

Yes, Catfish's Hotfolders can be configured on your storefront, and you can control which output files go to which sub-folder of your main download folder. You can control this based on the product its an output of, based on the location of the person who ordered it, amongst other criteria that allows you control which folder it goes to. However, we only support 1 level of sub-folders.

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