What's New in Infigo | November 2024

Welcome to our monthly update, looking back at November 2024.

Read on to learn about all the exciting new features and enhancements made available to our customers in the month of November.

Remember, this is only a selection of the most eye-catching changes. You can take a look at our full release notes for this month for a more complete list of new features, updates and fixes..

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Contents

Synchronize Shipping Costs from PrintIQ

Quantity Attributes

Product Attribute Grouping

MegaEdit Exit Popup for Enhanced Session Continuity

Enhanced Reward Point Management

Enhanced Attribute Logic Display

Continuous Performance Improvements

Academy Webinar | A Year in Review – Infigo’s 2024 Developments

The Best of the Rest

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Synchronize Shipping Costs from PrintIQ

We’re pleased to introduce the Sync Shipping Rates feature for the Connect: printIQ plugin, enhancing the integration between Infigo and PrintIQ. This new setting, found in Connect: PrintIQ's Connect Settings, allows users to automatically synchronize shipping costs from PrintIQ during checkout. Once enabled, Infigo fetches real-time shipping rates from PrintIQ for configured delivery methods, ensuring customers see accurate and up-to-date shipping options.

Key Highlights:

• Seamless Integration: Automatically pulls shipping rates from PrintIQ during checkout, based on your order line items.
• Delivery Method Mapping: Easily map Infigo delivery methods to PrintIQ’s shipping methods using external IDs or fallback mapping tables for flexibility.
• Localized Options: Support for localized delivery method names ensures a consistent user experience across different regions.
• Caching for Efficiency: Built-in caching minimizes API calls, reducing load times and enhancing performance during checkout.

With this feature, you’ll have full control over shipping options displayed to customers, simplifying order fulfilment and ensuring transparency in shipping costs. To enable, visit the Connect Settings and toggle Sync Shipping Rates.

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Quantity Attributes

This update makes it possible for customers to choose different versions (such as sizes) of the same product, pick how many of each they want, and add them all to their cart at once as a single item.

For example, a shopper could select multiple sizes of a shirt on one product page, then add them all to the cart together in one go. See the quick video below to view this example in action!

Key Highlights:

1. Enhanced Quantity Selection by Attribute: Customers can now choose different quantities for each attribute value (e.g. for garments., Small - 5, Medium - 10) while maintaining a single product entry in their cart. This feature simplifies large orders with attribute value variations, providing a clear and organized checkout experience.

2. Attribute Link Configuration for Quantity Control: A new property, "Attribute Link," has been added to product attributes, allowing admins to designate certain attributes as quantity controllers. Supported input types include Dropdown lists, Radio buttons, and Number fields, giving maximum flexibility while maintaining consistent configurations.

3. Separate Cart Handling for Quantity-Linked Products: Products with quantity attributes are treated as distinct entries in the cart, avoiding merge conflicts and ensuring accurate order processing.

User Benefits:

• Simplified Ordering Experience: Quickly and easily specify quantities by size or attribute without complex configurations.
• Robust Validation: Built-in validations and constraints ensure a seamless, error-free ordering process.

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Product Attribute Grouping

We’ve added a new feature that lets you group related product attributes on the product landing page. This enhancement improves the customisation ability of attribute layouts, making it easier for administrators to customise the styling of select groups of attributes. Here's what's new:

• Attribute Groups: A new entity called "Attribute Groups" allows you to organize attributes under a shared group.
• Improved Display Logic: Attributes sharing the same group are now combined inside a wrapper within the page's HTML, making for easier custom styling.
• Custom Styling: Groups can inherit default styling or utilize custom classes for precise visual control, ensuring your product pages look polished.

Benefits

• Streamlined customer experience with customisable, logically grouped attributes.
• Enhanced customization options for product pages.
• Seamless integration with existing workflows, ensuring backward compatibility with previous attribute logic.

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MegaEdit Exit Popup for Enhanced Session Continuity

To address the issue of users leaving MegaEdit mid-session, a new hardcoded script introduces a proactive popup when users attempt to exit. This enhancement helps retain user interest by offering a simple way to capture their details for follow-up assistance, making it easier to complete their designs and proceed to ordering.

What’s New:

1. Exit Popup with Embedded Form:

   • When a user tries to leave MegaEdit (via back button, tab/window close, or minimizing the browser), a popup appears with an embedded form (powered by Jotform or similar).
   • This form allows users to share their contact details so they can be reached later for assistance.

2. Customizable Warning Messages:

   • A new setting in MegaEdit lets admins customize the content of the popup message when unsaved changes are present, ensuring clear communication with users.

3. “Get Help” Button:

   • A visible “Get Help” button is added to the top-right corner of MegaEdit. Clicking this button displays the same popup, allowing users to easily request assistance at any time during editing.

4. Smart Triggers:

   • The popup appears only once per session per job when triggered by actions like pressing the back button, closing the editor, or minimizing the browser. This avoids overloading users while maintaining visibility.

5. Enhanced Configurations:

   • Admins can manage these popups and warnings through editable content settings, with easy-to-use options for enabling or disabling features and customizing the design.

Why This Matters: This feature enhances user engagement by capturing potential leads from unfinished sessions, offering support to users who may be struggling with the editor. It’s a seamless way to reduce drop-offs and increase conversion rates by providing a human touch in the digital experience.

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Enhanced Reward Point Management

We're introducing major updates to the Reward Points feature to give administrators more control, precision, and transparency when managing customer reward points. Here's what's new:

Editable Reward Points and Messages

Admins can now edit both the reward points and their associated messages for customer accounts. Adjusting points automatically recalculates all subsequent balances to maintain accuracy. Points assigned to orders are locked and cannot be modified, ensuring order integrity. Negative balances are now allowed, with customers unable to pay using reward points until their balance becomes positive again.

Delete Reward Points Safely

Reward points entries can now be soft-deleted, marking them with a strikethrough while maintaining visibility in the table. This ensures historical data is preserved for audit purposes. A new checkbox allows admins to show or hide deleted entries as needed. Deleting points also triggers an automatic recalibration of all subsequent balances.

Improved Transparency with Auditing

We've added new auditing entries to the reward points table:

• "Created On" for the original entry date.
• "Updated On" to track edits or deletions.
• "Customer" to record who made the change, including API token details if modified via API. An activity log captures all create, edit, and delete actions with detailed recalculations for full accountability.

Insights and Reporting Integration

All changes to reward points, including the new auditing data, will propagate to Insights, enabling comprehensive reporting.

These updates enhance admin control, ensure accuracy, and improve the user experience while maintaining robust tracking and transparency.

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Enhanced Attribute Logic Display

We’ve introduced a new customization option for attribute display logic in product configurations. This enhancement gives you greater control over how unavailable attribute options (controlled by your logic statements) are displayed to customers, improving their shopping experience.

Attribute Logic is used to control options available within an attribute when different values are selected in a preceding attribute.

These changes allow you to define whether unavailable options either hide or are disabled but still visible.

Key Highlights:

• New Setting: A new "Attribute Logic Display Mode" setting is now available under Catalog Settings. It offers two modes:
  • Hide: Unavailable attributes will not appear at all, maintaining a clean and intuitive interface.
  • Disable: Unavailable attributes will remain visible but grayed out and unselectable, providing clarity on unavailable options.
• Seamless CSS Integration: The disabled options are styled appropriately using CSS for a polished and consistent user experience.
• Retained Functionality: The "Hide" mode maintains the existing behavior, ensuring backward compatibility for current configurations.

How It Benefits You: This feature provides flexibility in how unavailable attributes are presented, allowing for a better match with your brand's UX strategy. By showing disabled options, customers gain transparency about their choices, which can reduce confusion and enhance their purchasing confidence.

To enable this feature, simply update the "Attribute Logic Display Mode" setting in your Catalog Settings and test your product pages to ensure compatibility.

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Continuous Performance Enhancements

We're delivering a range of performance improvements to optimize your experience on catalogue and product-related pages. Here's details on some of these enhancements:

1. Faster Dropdown Loading: The tier price dropdown on landing pages now uses caching to minimize database calls, speeding up page loads.

2. Streamlined Custom Product Handling: Custom product types are now cached for better performance.

3. Lazy Loading for Account Tokens: Tokens from the header menu are now loaded on-demand, ensuring memory is used only when necessary. This has been tested for smooth functionality in areas such as shopping basket counts and approval links.

4. Improved Buy Button Checks: Permissions for the "Buy" button are now cached, cutting down repetitive evaluations and enhancing responsiveness.

5. Product Attribute Optimization: Product attribute combinations and settings that rarely change are now cached, ensuring quicker teaser box and related product generation.

6. Permission Authorization Caching: Customer authorization checks are cached to reduce redundant evaluations, significantly improving page performance.

These enhancements aim to deliver a smoother, faster browsing experience while addressing key customer feedback about performance bottlenecks.

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Academy Webinar | A Year in Review – Infigo’s 2024 Developments

Date & Time: Wednesday 15th January 2025, 3pm GMT

Join us for an insightful retrospective on the enhancements and features introduced into the Infigo platform throughout 2024. We’ll highlight key product updates, demonstrate improved workflows, and showcase how the latest integrations can help streamline operations, boost profitability, and drive exceptional customer experiences. Whether you’re new to Infigo or a long-standing user, this session will leave you confident and inspired as we look ahead to the coming year.

In this webinar, we'll cover:

• Updates and brand new releases in our range of Connect plugins.
  • 2024 saw a lot of work being put into our third party integrations, with special mention going to our new Connect: CERM integration, along with a range of brand new features for Connect: printIQ.
• Infigo Invent for InDesign gets ever more powerful.
  • We'll run you through some of the key updates with everyone's favourite template building tool.
•  Platform performance enhancements
  • 2024 saw a lot of time and effort being put on improving the overall performance of your Infigo platform in a range of ways. We'll summarise some of the many updates which have made this happen.
•  Our continuously improving Infigo Academy and associated documentation.
  • We'll give you a few quick pointers on how you can get the best out of the continually evolving Academy site.
• Usability and UI developments
  • A refreshed multipart editor, content template updates and quick access buttons, just to get you started.
• And much more!

Register now using the form below or use the dedicated sign up page.

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The Best of the Rest

New Job Ticket Status Options

This enhancement brings improvements to the tracking and management of job ticket statuses within the Shared Print Operations (SPO) workflow, offering increased clarity and control over output and job ticket handling.

Summary of Updates:

1. Renamed Existing Output Statuses:

   • Downloaded has been renamed to OutputDownloaded.
   • Verified has been renamed to OutputVerified.
   • Language strings have been updated accordingly to maintain consistency.

2. New Statuses for Job Tickets:

   • Introduced two new statuses to track job tickets: JobTicketDownloaded (status code 67) and JobTicketVerified (status code 68).

This feature enhances tracking for job tickets, mirroring the output tracking process, thereby streamlining workflow management and ensuring greater accuracy in job status reporting.

Enhanced Version Awareness in Pricing Scripts

We’ve implemented an update to how pricing scripts handle multipart products with multiple versions, ensuring they can now account for context-specific details in versioned setups.

This update empowers pricing scripts to handle versioned products with precision. By understanding sibling version relationships and aggregate quantities, scripts can calculate prices accurately and account for changes to any version (e.g., quantity updates or name changes). This is particularly valuable for complex configurations or multi-part products requiring dynamic pricing adjustments.

Enhanced Order Management with Reopen Functionality

We’ve introduced a "Reopen Order" action in the Order Details pages, streamlining the management of cancelled orders. This action allows for the reopening of cancelled orders in bulk or individually.

This functionality is particularly useful for restoring cancelled orders efficiently, minimizing manual adjustments, and ensuring smoother order recovery workflows.

Only Superadmin level accounts (Infigo) will have access to this functionality. If you believe you require it, please contact Customer Support to discuss.

Seamless Display of CERM Product Images in Cart and Across the Platform

We’ve improved how product images are displayed for products linked with CERM, enhancing your product creation and update process, along with your customer's shopping experience. Now, product images uploaded via CERM are shown consistently on the Infigo landing page, cart, and other relevant areas of the platform. If a specific CERM product image isn’t available, the system will smartly fall back to the Infigo master product image.

Key Benefits:

1. Enhanced Visual Consistency: Always see the correct product image on landing pages, cart, and order summaries.
2. Streamlined Image Management: Images are stored directly within CERM quotes, ensuring they display accurately wherever needed.

Cached Product Pricing for Improved Performance

We’ve introduced a new setting to enhance the performance of your storefront when using pricing scripts: Cached Product Pricing. With this update, product prices on the home page, category pages, and search results can now be pre-calculated and stored, significantly speeding up page load times. This feature is controlled by a new setting in the Catalogue Settings page, "Use precalculated price on Product Teaser", allowing you to toggle between real-time price calculations and cached pricing for better flexibility.

Key Benefits:

• Faster Page Loads: Pre-calculated prices drastically reduce pricing script execution time, especially on platforms with large product catalogues using multiple pricing scripts.
• Customizable Settings: Admins can enable or disable cached pricing based on their preference, ensuring flexibility without compromising accuracy when needed.
• Dynamic Updates: Cached prices automatically update when related product configurations, categories, or pricing scripts are modified, ensuring data remains accurate.

How It Works:

1. Enable Cached Pricing: Turn on the "Use precalculated price on Product Teaser" setting in the catalogue to activate pre-calculated prices.
2. Automatic Updates: Cached prices are recalculated in the background whenever products or associated configurations are updated.
3. Fallback to Real-Time: When cached pricing is disabled, the system reverts to calculating prices on the fly, ensuring no disruption to existing workflows.

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Deployments: R24-44,45,46,48
Deployed: November 2024

See complete release notes for this month