Configuring Customer Review process in Infigo

To enable the review process on Infigo there are two settings that need to be enabled first:

Go to Content Management > Email Message Templates and find template “Product Review - store owner” and click edit. Set the template to active (as below) and click Save

 

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Secondly, go to Catalogue > Products > Product Management > (Choose Product) and on the product page enable the “Allow Customer Review” setting (see below)

 

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Now the initial settings have been enabled you can tailor the review process for both front-end and back-end. The “Product Template” dropdown (above) lets you use pre-defined options to customise how the product landing page is structured. Below is the default layout used for Catfish products:

To customise the review process for back-end there are three options in the Configuration > Settings > Catalogue Settings page that pertain to product reviews:

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  1. All reviews must be sorted by a Store Administrator prior to publishing
  2. Allows anyone to post a review and remain anonymous
  3. Enables notifications to be sent upon submission of reviews

Using different combinations of these will enable you to customise how reviews are created and delivered;

For example, enabling anonymous reviews and notifications will ensure the Store Admin is notified when a review is submitted and can moderate as appropriate while ensuring customer anonymity

The Product Reviews page is located on Catalogue > Products > Product Reviews and uses a log format (see below)

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1 Comments

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    Anthony Donnelly

    Thank you

     

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